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Terms Of Use

Among terms and conditions of 31 cloud-computing services in January-July 2010, operating in England,

  • 27 specified the law to be used (a US state or other country),
  • most specify that consumers can claim against the company only in a particular city in that jurisdiction, though often the company can claim against the consumer anywhere,
  • some require claims to be brought within half a year to 2 years,
  • 7 impose arbitration, all forbid illegal and objectionable conduct by the consumer,
  • 13 can amend terms just by posting changes on their own website,
  • a majority disclaim responsibility for confidentiality or backups,
  • most promise to preserve data only briefly after terminating service,
  • few promise to delete data thoroughly when the customer leaves,
  • some monitor the customers' data to enforce their policies on use,
  • all disclaim warranties and almost all disclaim liability,
  • 24 require the customer to them, a few indemnify the customer,
  • a few give credits for poor service, 15 promise "best efforts" and can suspend or stop any time.